ab998 Privacy Policy — How We Protect Your Personal Data

Overview

About This Privacy Policy

This Privacy Policy ("Policy") describes how ab998 ("we", "us", "our") collects, processes, stores, and protects personal data provided by or generated through the activities of players ("you", "your") who access and use the ab998 online casino and sports betting platform at ab998.ws. This Policy forms part of the ab998 Terms and Conditions and should be read alongside them.

By registering an account and using the ab998 Service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the ab998 Service. We recommend reviewing this Policy periodically as it may be updated from time to time.

Data Collection

1. Information We Collect

Information You Provide Directly

When you register an account, complete KYC verification, make deposits or withdrawals, contact support, or otherwise interact with ab998, we collect the following categories of personal data:

• Identity data: full name, date of birth, gender, and nationality, as provided at registration or during KYC verification.
• Contact data: mobile phone number (primary identifier on ab998), email address where provided, and any communication preferences you have set.
• Identity verification documents: copies of national identification cards, passports, utility bills, or other documents submitted during KYC checks.
• Financial data: details of payment methods used (bKash wallet numbers, Nagad account references, Rocket numbers, card details masked to last four digits), transaction history, deposit amounts, and withdrawal records.
• Communication data: records of live chat sessions, support ticket exchanges, and any written correspondence between you and ab998 support staff.

Information Collected Automatically

When you access and use the ab998 platform, we automatically collect certain technical and behavioral data, including:

• Device and technical data: IP address, device type and operating system, browser type and version, device fingerprint identifier, and screen resolution.
• Usage data: pages visited on ab998.ws, games played, bet sizes, session duration, navigation paths, and feature interactions recorded in our analytics systems.
• Cookie and tracking data: information stored by cookies, pixels, and similar tracking technologies placed on your device when you visit ab998.ws. See Section 8 for full details of our cookie practices.

Data Use

2. How We Use Your Information

ab998 uses the personal data we collect for the following purposes, all of which are necessary for the provision, improvement, and security of the Service:

• Account management: to create, maintain, verify, and secure your ab998 player account, including processing your registration, verifying your identity through KYC, and managing your account settings and preferences.
• Transaction processing: to process deposits made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to verify payment method ownership, and to process withdrawal requests to your registered payment accounts.
• Customer support: to respond to your support queries, live chat messages, and complaints, and to maintain records of our interactions for quality assurance and dispute resolution purposes.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited conduct, using both automated and manual review processes.
• Regulatory compliance: to comply with applicable anti-money-laundering (AML) obligations, record-keeping requirements, and any lawful requests received from competent authorities.
• Service improvement and personalisation: to analyse how players use the ab998 platform, identify technical issues, improve game and feature offerings, and where you have consented, to personalise promotional communications relevant to your playing preferences.

Legal Basis

3. Legal Basis for Processing

ab998 processes your personal data on the following legal bases:

• Contractual necessity: processing required to fulfil the contract between you and ab998 when you register an account and use the Service, including account management, payment processing, and customer support.
• Legal obligation: processing required to comply with applicable legal and regulatory obligations, including KYC identity verification, AML record-keeping, and responding to lawful authority requests.
• Legitimate interests: processing carried out to protect ab998 and its players from fraud, multi-accounting, and abuse of promotions, and to improve the quality and security of the platform, where these interests are not overridden by your data-protection rights.
• Consent: where we send you promotional communications or use non-essential cookies, we do so on the basis of your explicit consent. You may withdraw consent at any time by contacting [email protected] or adjusting your account communication preferences.

Data Sharing

4. How We Share Your Information

ab998 does not sell, rent, or trade your personal data. We share personal data only in the following limited and controlled circumstances:

• Payment service providers: we share necessary transaction data with payment processors including bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) solely for the purpose of processing your deposits and withdrawals. These providers are bound by their own data-protection obligations.
• Identity verification and KYC providers: we may share your identity documents and personal data with trusted third-party KYC verification services as required to complete mandatory identity checks.
• Game technology providers: aggregated and anonymised usage data may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi for the purpose of game performance analytics, but no individually identifiable personal data is shared with game providers.
• Legal and regulatory authorities: we will disclose personal data to law enforcement agencies, financial intelligence units, or other competent regulatory authorities where we are legally required to do so, or where disclosure is necessary to prevent or investigate fraud and financial crime.

Payments & KYC

5. Payment Data and KYC Document Handling

Payment data processed through ab998 is handled in compliance with applicable payment-industry security standards. Full card numbers and full bKash or Nagad wallet credentials are never stored on ab998 servers. Where card payments are processed, card data is tokenised by our payment partners and ab998 retains only a masked reference (last four digits and card type) for reconciliation and chargeback purposes.

KYC documents (such as national ID cards and utility bills) submitted to ab998 for identity verification are stored in an encrypted document vault accessible only to authorised ab998 compliance staff. Retention periods for KYC documents follow the requirements of applicable AML legislation. Players who have completed KYC may request confirmation of what documents are held about them by contacting [email protected].

Cookies

6. Cookies and Tracking Technologies

ab998 uses cookies and similar technologies on ab998.ws to ensure the platform functions correctly, to enhance your experience, and to gather analytical data that helps us improve the Service. We use the following categories of cookies:

• Essential cookies: required for core platform functionality including maintaining your login session, remembering your language preference, and enabling secure payment flows. These cannot be disabled without breaking the Service.
• Analytics cookies: used to collect anonymised data about how players navigate and use ab998.ws, helping us identify popular features, diagnose technical issues, and improve overall platform performance. These are set on the basis of your consent.
• Preference cookies: used to remember your settings and preferences on ab998 such as your selected language and notification preferences, so that these do not need to be re-entered on each visit.

You may manage cookie preferences through your browser settings. Please note that disabling non-essential cookies will not affect the core functionality of your ab998 account but may limit certain personalisation features. Continued use of ab998.ws after being notified of cookie use constitutes consent to essential cookies.

Retention

7. Data Retention

ab998 retains personal data only for as long as is necessary for the purposes for which it was collected and to meet our legal and regulatory obligations. The following general retention periods apply: account registration and profile data is retained for the duration of the account relationship and for a minimum of five years following account closure; transaction records and financial data are retained for a minimum of five years from the date of the transaction in accordance with AML record-keeping requirements; KYC identity documents are retained for the period required by applicable AML legislation from the date of the most recent transaction on the account; support communication records are retained for up to three years from the date of the interaction.

When personal data is no longer required, ab998 will securely delete or anonymise it. Where technical constraints prevent immediate deletion (for example, data held in encrypted backup archives), ab998 will ensure the data is isolated from active processing and scheduled for deletion at the earliest practicable opportunity.

Your Rights

8. Your Data Protection Rights

You have the following rights in relation to the personal data ab998 holds about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe and in any event within 30 days of receipt:

• Right of access: you may request a copy of the personal data ab998 holds about you, together with information about how it is used and with whom it is shared.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: in certain circumstances you may request that we delete the personal data we hold about you. Note that this right is subject to our legal obligations to retain certain records (for example, transaction records required under AML law).
• Right to restrict processing: in certain circumstances you may request that we restrict the processing of your personal data, for example while a complaint or correction request is being investigated.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ab998 will not charge a fee for handling data rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply. ab998 may ask you to verify your identity before fulfilling a data rights request in order to protect your personal data from unauthorised disclosure.

Security

9. Data Security Measures

ab998 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit between your device and ab998 servers; encrypted storage for sensitive personal and financial data at rest; access controls limiting personal data access to authorised ab998 staff on a need-to-know basis; regular security reviews and vulnerability assessments of the ab998 platform infrastructure; and two-factor authentication requirements for administrative access to systems that hold personal data.

While ab998 takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system is completely secure. ab998 cannot guarantee the absolute security of data transmitted to or from the platform. You are responsible for keeping your own account credentials secure and for notifying ab998 support immediately if you believe your account has been compromised.

Child Protection

10. Minors and Age Restriction

The ab998 Service is strictly for adults aged 21 and above. ab998 does not knowingly collect or process personal data from individuals under the age of 21. If ab998 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted (subject to any legal obligation to retain evidence of the age-violation for regulatory reporting purposes), and any balance held in the account will be handled in accordance with applicable law. If you believe that a minor has registered an ab998 account, please contact [email protected] immediately.

Policy Updates

11. Changes to This Privacy Policy

ab998 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the features and functionality of the Service. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered players via their registered mobile number or email address before the changes take effect.

Your continued use of the ab998 Service following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how ab998 protects and uses your personal data.

Contact

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ab998 handles your personal data, please contact our support team. We take all privacy-related enquiries seriously and aim to respond within two business days (Bangladesh Standard Time, UTC+6):